1. Try first, then buy
Chauffeur has a permanent free tier with no account and no credit card, so you can evaluate it before buying a Pro license.
2. Merchant of Record
Sales and payment processing are handled by our reseller and Merchant of Record Paddle.com Market Ltd ("Paddle"). Refunds are processed through Paddle. You can contact us at chauffeur@emaginasion.com or submit your request directly through the Paddle customer portal. You will find the portal link in your Paddle purchase confirmation email.
3. Withdrawal right for consumers (EU/EEA)
Consumers in the EU/EEA generally have a 14-day right of withdrawal from the conclusion of the contract, without giving any reason. Send your withdrawal notice to the email address above or to Paddle.
Note on digital content/services: If you expressly request provision or start of the service before the withdrawal period expires and confirm that you thereby lose your withdrawal right, the withdrawal right may expire early. In practice, the free tier lets you evaluate Chauffeur before purchase, so this should not create a disadvantage for you.
4. Satisfaction guarantee (14 days)
Independently of any statutory withdrawal right, we will fully refund your first payment within 14 days after purchase if you are not satisfied. A short message is enough.
5. Cancelling subscriptions
- You can cancel your subscription at any time through the Paddle customer portal or by email.
- After cancellation, your license remains active until the end of the paid period.
- A pro-rated refund for an already started, unused period is generally not provided outside the statutory withdrawal right and the 14-day guarantee.
6. Duplicate or incorrect payments
Accidental duplicate payments or incorrect charges will of course be refunded in full. Just contact us.